Inspirational Group
Head of Business Technology
Leads technology strategy, applications, cloud, data governance, security and supplier contracts, including GDPR assessments and investment and delivery priorities.
- Defined technology and AI roadmaps, investment cases and budgets; established a technical product management framework, annual operating and project forecasts, and expenditure monitoring.
- Integrated IT landscapes across three acquisitions, consolidating systems and aligning group technology operations.
- Saved £8,400 by migrating network file-share content to SharePoint Online and retiring the legacy service.
- Selected and implemented HubSpot CRM and Cypher LMS; migrated legacy data and users, mapped sales processes and established reporting and learning-programme capabilities.
- Built internal and client survey analytics using Microsoft Fabric and Power BI; automated employee, asset and resource-planning processes with SharePoint Online and Power Automate.
- Automated client proposal generation through a Fathom–HubSpot–Claude integration; built Copilot chatbots for IT, HR and CMS and automated business processes using AI agents.
Full responsibilities and achievements
Responsibilities
- Strategy and analysis: research technical solutions aligned with group strategy; prepare recommendations and business cases.
- Programme leadership: deliver solutions using project management techniques, manage risk, act as SME for business and client projects, and drive IT merger, acquisition and scaling programmes.
- Operations: support all technical aspects of infrastructure, systems, applications and data; manage third-party technology relationships.
- Financial management: forecast annual IT operations and project costs, monitor spend against budget, find cost reductions and challenge commercial decisions.
- Vendor management: operational stability, project delivery, contracts and costs with suppliers.
- Business development: write technology proposals, attend sales presentations and support sales of technical products.
- Data, BI and AI: data governance and compliance, BI and analytics platform ownership, Generative AI strategy and delivery roadmap.
- Cloud and security: Azure cloud and infrastructure, internal and client security assessments, GDPR assessment and B Corp certification support.
Achievements
- Developed the group IT strategy covering technology, product, information security, cloud and infrastructure, and AI.
- Established the asset management process for asset request and provisioning.
- Selected and implemented Monday.com for project management.
- Migrated CRM data from Gold-Vision to HubSpot and LMS users and content from Docebo to Cypher Online.
- Driving IT site scaling for the group’s new KSA office.
- Planned and implemented the IT changes behind the organisation’s rebrand.
- Moderates a Generative AI centre of excellence with business stakeholders, for clients and the organisation.
- Built low-code applications on SharePoint Online, Power Automate, Fabric and Power BI: IT project tracker, employee induction automation, IT asset management, associate database, partner and contract database, and IT expense tracker.
- Recognised as Best Employee of the Quarter for Q4 2023 and Q2 2024.
